Shipping Policy
See your delivery price in the cart. Enter your suburb and postcode. We ship from Dandenong South, Victoria, and offer free warehouse pickup.
- Your delivery price depends on the products, quantity and address.
- Large, heavy or long items can cost more to send.
- No delivery price? Contact us for a freight quote before paying.
- Wait for confirmation before collecting a pickup order.
How much is delivery?
Most products: delivery is calculated using our Direct Freight rates, based on weight, parcel size and destination. Fuel and the applicable charges included in your rate form part of the displayed total.
Some HVAC supplies and other selected products: a fixed delivery contribution applies instead. The cart selects the rate for your products automatically.
| Eligible destination | Standard group | Heavy-unit group with tailgate allowance |
|---|---|---|
| Queensland | $69.95 | $135.83 |
| Western Australia | $99.95 | $165.83 |
| Other eligible Australian areas | $24.95 | $90.83 |
These fixed contributions include GST and apply per shipping group, only to selected products and eligible addresses. They are not flat rates for every order. Remote and carrier-surcharge destinations are excluded.
Why can a mixed order cost more?
Small items, long products and heavy units may use different shipping groups. Each group is priced separately, including its own base freight charge, then added into one delivery total. Adding items or increasing quantities can change that total.
Air conditioners, hot water and bulky items
Long, oversized or heavy items may attract extra handling charges in the delivery rate. Designated air-conditioner and hot-water units include a tailgate allowance for unloading. Split systems may travel in separate indoor and outdoor cartons.
Please tell us before ordering about stairs, restricted access or special unloading requirements so we can check the delivery arrangements.
When will my order arrive?
- Order preparation: timing depends on stock availability. Supplier-sourced, backordered and made-to-order products need additional time. Contact us for a dispatch estimate if you need your order by a particular date.
- Transit after dispatch: delivery time depends on your suburb and the carrier route. On the Direct Freight website, select Transit Times, enter Dandenong South as the origin, your destination and the expected dispatch date.
- Once sent: use your consignment number to check the carrier's tracking and scheduled delivery date. You can also track your order here.
Transit estimates do not include order preparation and are not guaranteed. Regional routes, public holidays, weather and other carrier delays can affect arrival. A shipping price or an automatic “Same Day” label is not confirmation of same-day delivery. Please confirm timing with us before booking installation.
No delivery rate showing?
“N/A”, unavailable delivery or no price does not mean free shipping. Remote areas and destinations on Direct Freight's surcharge list require a freight quote. This includes some non-remote locations.
Contact us with the products, quantities, suburb and postcode before paying. Courier delivery requires a street address; our calculated service does not deliver to PO boxes.
Receiving your delivery
Direct Freight advises that deliveries can occur between 8:30 am and 5 pm and drivers do not offer a call-ahead service. Provide accurate contact details and any access instructions when ordering.
If you need the goods left without a signature, request an Authority to Leave with clear instructions. Carrier safety and access rules apply; an unattended delivery cannot always be made. If you miss a delivery, check the tracking instructions or contact us for help.
Free pickup
Select free warehouse pickup at checkout. Our team will let you know when your order is ready to collect from Dandenong South. Please wait for that confirmation before travelling.
Delayed, missing or damaged goods?
Check tracking first for a delay. If an order is missing, marked delivered but not received, or arrives damaged, contact us promptly with your order number. For damage, include photos of the product and packaging and keep the packaging while we investigate. See our Returns Policy for returns information.
Shipping information updated 15 October 2026. The delivery options and total shown for your order and address apply.